MADICS software is the only software product sold by Madics Systems Ltd and the software is used to run the company’s accounts and administration so is in daily use by the people that will be taking your support calls.

In the unlikely event that the support personnel are unable to answer your question immediately, the programmers that write the software are accessible to them to provide the necessary support backup. The quality of the software is maintained by a full quality control procedure that involves the whole company. We do not rely upon contractors, third parties or remote software authors in providing our support service.

The software support service is maintained via a telephone, fax, email and remote access to all of our Clients. This service operates five days per week from 9.00 am to 5.00 pm and outside these hours by arrangement. The software maintenance contract is based on the recommended Model Terms and Conditions as specified for Software Maintenance by the Institute of Purchasing and Supply.

The annual contract fee covers the annual licence fee for the MADICS software system and the day-to-day software support. The contract charge is based upon the number of MADICS users on the system and the number of software modules that you have in operation.

As a part of your support contract Madics also offer free optional services for example Madics personnel can remotely administer your MADICS files to maintain optimal efficiency on your system. You will also be offered up to four free Customer Care Visits every year which will be used to advise on the way you are using the software, answer questions and to ensure that you are getting the best from your MADICS investment.