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| Madics Software Modules |
| Enquiry Management |
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- Sales enquiries and quotations are generated via the Sales Order Desk or by way of an XML message from a sales representative.
- Sales staff have full access to previous order patterns, sales history, sales notes, product availability, sales and technical text specifications.
- Integrated faxing of quotations direct from MADICS.
- Internal notes against enquiry/quotation and separate follow-up notes provide complete history of events throughout the life of an enquiry.
- On selection of a prospect from the database , the system will automatically display any live enquiries already on file and provide access to previous enquiry history if present.
- On selection of enquiry to follow-up, facilities to record details of call in an action file and mark additional follow-up dates.
- Conversion of enquiry into sales order for all or selected lines, for both existing customers and prospects placing first order.
- Lost enquiries analysed by user defined reason codes.
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