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| Madics Software Modules |
| Customer Returns Administration |
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- Analyse your returns from customers to look for trends.
- Spot problem suppliers, stock lines or customers.
- Use for logging complaints as well as product returns.
- Personal Action lists enable anyone to see at a glance what jobs are waiting for them.
- Produce User defined Returns notes or labels for your customer to use when returning their goods so that they can be easily identified and dealt with immediately upon receipt.
- Control or follow the returns checking procedure by way of the action notes forwarded by Email if required.
- Multiple security levels including a “view only” for sales administrators.
- Analyse the reasons your customers give for returning stock (and compare them with the reasons that you ascertain from your returns procedure).
- Analyse your customer returns by Customer, Supplier, Part number, Return reason (given by customer), Final reason (determined by you) and Actions taken.
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