|
|
| Madics Software Modules |
| Sales Contact Management and Marketing |
back |
|
|
- Pro-active calling patterns can be defined for each customer and prospect.
- User definable campaigns providing facilities to select customers/prospects for calling by customer groups, reps, internal reps and ABC categories (e.g. key accounts).
- Further selection criteria to focus on customers/prospects who have bought/not bought specified products /product .
- Both scheduled customer call lists and sales campaign lists are prompted via the Sales Order Desk to enable sales personnel to carry out contact management tasks and handle regular telephone orders/enquiries at the same time.
- After call made, seamless integration with order entry, enquiry management and quotation generation. Also direct access to customer order history and customer ordering patterns by product.
- Enquiries into individual call lists and campaign lists show performance of each sales person, number of calls due, number made, orders taken and call backs arranged.
- All of the above information and much more, is brought together in a single CRM Desk from where a user can analyse all communications with a customer or prospect.
|
|
|